Katangabrand Exchange Policy At Katanga Fragrance, customer satisfaction is our priority. While we do not offer refunds, we are happy to provide exchanges under the following conditions: Exchange Eligibility Items must be returned within 14 days of delivery. Products must be unused, unopened, and in their original packaging. Exchanges are only available for products of equal or lesser value. If the new item is of higher value, you will be required to pay the difference. How to Request an Exchange Email us at katangabrand@gmail.com with your order number and details of the item you'd like to exchange. Once approved, you will receive instructions on where to send the product. Customers are responsible for the shipping costs associated with returning the item. Non-Exchangeable Items Opened or used fragrances. Items that are not in their original condition. Clearance or promotional items. If you have any questions, feel free to contact us at 0694305077. Thank you for shopping with Katangabrand!